Last Updated: April 4, 2025

The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:

1. The customer needs to lodge a complaint/grievance by sending a mail to info@flik.co.in with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.

2. If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can email to the Nodal Grievance Redressal Officer of the company as mentioned below:

This Site is only for users who are eighteen (18) years old or older, and any registration, use, or access to the Site by anyone under the age of eighteen (18) is unauthorized, unlicensed, and in violation of these Terms of Use. By using the Service or the Site, you represent and warrant that you are at least 18 years old and that you agree to and will abide by all of the Terms of Use. The Company may terminate your account, delete your profile and data, and/or prohibit you from using or accessing the Service or the Site (or any portion, aspect, or feature of the Service or the Site) at any time in its sole discretion, with or without notice, including without limitation if it believes you have violated any of these Terms of Use.

Grievance Redressal Officer Name: Yash Agarwal
Address: 1/510 Vidhyadhar Nagar, Jaipur
Email Id: info@flik.co.in

After examining the matter, customer grievance/complaint shall be resolved within 7 working days.

Salora Capital Nodal Grievance Redressal Officer

Mr. Virender Gehlot,
Contact: 9289119401
Email ID: grievance@saloracapital.com

Register Address: A-103, Park Plaza Condominium, New Yari Road Opp. Fishery Institute, Versova, Andheri-West Mumbai City Maharashtra 400061
Grievances portal: https://saloracapital.com/grievance.php

If the complaint/grievance/dispute is not redressed within a period of one month after the date of representation or complaint to the Company, the borrower / customer may approach to the Ombudsman of RBI (not later than one year after the reply received from the Company).
Details of RBI Ombudsman available on:https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.html